Although 9AJIL.net.ph always aims for speed and fast transactions, there can be some service hiccups during peak hours, such as system errors, deposit and withdrawal delays, or questions about promotions. Various problems can happen.

The 9AJILI Customer Support team is available 24/7. There are no bots; just experienced staff ready to help you fix problems and get back to gaming

Choose Your Support Channel

We offer multiple ways to get in touch. Choose the one that suits you best.

💬 Live Chat (Fastest Option)

Need an answer right now? Our Live Chat is the quickest way to resolve issues.

    Average Response Time: Under 30 seconds.

    Best For: Login issues, deposit checks, game rules, and urgent inquiries.

    Availability: Always Open.

    ✈️ Official Telegram

    Prefer chatting on mobile with extra privacy? Connect with us on Telegram. It’s secure, encrypted, and perfect for sending screenshots of transaction receipts or errors.

      Channel: @9AJILI_Support

      Best For: Mobile users, private inquiries, and quick updates.

      📧 Email Support

      For complex inquiries that require submitting documents (KYC) or detailed explanations, drop us an email. We aim to respond to all emails within 1-2 hours.

        Dispute Resolution & Fair Play

        If you have any concerns about game fairness or suspect an error in the results, please report it via the form below:

        • Submit a Ticket: Send details (Game ID, Time, Bet Amount) to [email protected].
        • The Process: Our Audit Team will review the game logs directly from the provider (JILI/PG Soft/Evolution).

        We commit to providing a transparent report within 48-72 hours.

        Frequently Asked Questions

        Before you contact us, check if your question is answered here. It might save you time!

        Q: Why hasn’t my deposit arrived yet?

        A: Most deposits via GCash or local banks are instant. However, sometimes banking networks experience delays. If your funds haven’t appeared after 10 minutes, please contact Live Chat with your transaction receipt/reference number.

        Q: How long do withdrawals take?

        A: We pride ourselves on speed. E-wallet withdrawals are usually processed within 15 minutes. Bank transfers may take 1-3 hours depending on the bank’s processing times. Note: First-time withdrawals may require a quick security verification.

        Q: I forgot my username/password. What do I do?

        A: Don’t worry. Click the “Forgot Password” link on the login page. If you can’t access your registered email/phone, contact Live Chat immediately, and we will verify your identity manually to restore access.

        Q: Do I need to verify my account (KYC)?

        A: To comply with PAGCOR regulations and ensure the safety of funds, we may ask for ID verification when you make a large withdrawal or detect unusual activity. This protects your account from theft.

        Our Headquarters

        While we operate digitally, 9AJILI is a real business with a real home.

        9AJILI Operations Center

        • Address: Entertainment City, Parañaque, Metro Manila, Philippines.
        • License: Authorized & Regulated by PAGCOR.
        • Operating Hours: 24/7.

        Still need help?

        Don’t hesitate. Our team is waiting to assist you.