Frequently Asked Questions
Account & Access
No. One person, one account. If we detect multiple accounts linked to the same IP or bank details, all accounts will be locked to prevent fraud.
Click the “Forgot Password” link on the login screen. If you can’t access your phone/email, contact Live Chat immediately for manual verification.
Deposits & Withdrawals
We support local favorites: GCash, PayMaya, and Local Bank Transfers. We also accept USDT for crypto users.
Fast. GCash/PayMaya usually hits your wallet in 15 minutes. Bank transfers can take 1–3 hours depending on your bank’s processing speed.
Yes, it’s very affordable. You can start playing with as little as 100 PHP (or equivalent).
9AJILI does not charge fees. However, your bank or e-wallet provider might deduct a small transaction fee.
Games & Fairness
No. We use games from certified providers like JILI and Evolution. The results are generated by RNG (Random Number Generator) on their servers, not ours. We cannot touch the results.
Yes. We hold a valid gaming license from PAGCOR (Philippines), which means we are monitored and regulated by the government.
Don’t panic. The game server records every bet. Close the app and reopen it. If you won, the money will be in your balance. If the round didn’t finish, the bet is refunded.
Absolutely. You can play directly on your mobile browser (Chrome/Safari) or download our dedicated App for iOS and Android.
Bonuses & Promos
Bonus
Go to the “Promotion” page before you play. Click “Apply” on the bonus you want. It will be credited automatically after your deposit.
No. You must meet the Turnover (Wagering) Requirement first. For example, if the turnover is 1x, you must bet the bonus amount once before cashing out.
